Jetstar passengers are stranded in Bali after a series of flight cancellations. Australian media reported that up to 4,000 passengers were stranded. Jetstar said “the remaining approximately 200 affected passengers” were awaiting return flights. Something is loading.
An Australian airline has left hundreds of passengers stranded in Bali, some for nearly a week, after a series of setbacks for its Boeing 787 fleet.
Jetstar, owned by Qantas, has canceled eight flights between Bali, an island in Indonesia, and the Australian cities of Melbourne and Sydney, since September 1, a person familiar with the matter told Insider.
Australian media reported that up to 4,000 Jetstar passengers were stranded in Bali. A Jetstar spokesperson declined to comment on the figure to Insider, but said “the remaining approximately 200 affected passengers” were awaiting return flights.
The spokesperson said the cancellations were due to various issues with Jetstar planes.
“Unfortunately, our Boeing 787 fleet has been affected by a number of issues including a lightning strike, bird strike, damage from an item on the runway and delays in supplying a part. specific spare for one of our aircraft due to global supply chain challenges,” the spokesperson said.
The airline has organized five flights to pick up stranded passengers, and seats on Qantas flights will also be available, the spokesman added.
Jetstar apologized to affected passengers for the disruption, the spokesperson said, adding that the airline had offered them refunds or flight credits.
Dominic Buick, a concerned passenger who was due to return home on Wednesday, told Melbourne radio station 3AW on Monday that he was still stuck in Bali after his flight was canceled due to technical issues.
Jetstar booked Buick and family on replacement flights last week, but the airline canceled both for the same reason, he told 3AW.
He said he had been scheduled on a Jetstar return flight this Friday, but told 3AW he couldn’t risk the airline canceling again, so he had booked his own flights on Virgin Atlantic, which which cost him 900 Australian dollars per family member.
Michelle Gill, another Jetstar passenger stranded in Bali, told 3AW she was supposed to fly back to Australia on Thursday but her flight was cancelled, adding: “Our flight has been canceled again for the second time and we have to go back home tomorrow at 10 p.m. but we are not very confident.
The disruption to Jetstar flights comes at a time when the understaffed airline industry is trying to cope with strong post-pandemic travel demand. These staffing issues have resulted in flight cancellations, delays and crew wait times.
Passengers shared their nightmarish travel tales of luggage lost, stranded overseas and booked on different flights back home.